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Ancillary Services and Revenue Management

THE COLLEGE OF HOSPITALITY MANAGEMENT
SPORTS/ ENTERTAINMENT & EVENT – MANAGEMENT
AY 2019-2020 – WINTER TERM
SEE 3008 – Ancillary Services and Revenue Management
Term Project
Project Purpose:

The purpose of this project is for the three (3) or four (4) student(s) to establish an ancillary food service in a public assembly venue. Included in the project will be a menu, budget, financial reports, accounting procedures, and develop a control system for a sports, entertainment or event management food and beverage operation.

Students will base this project on three (3) existing sports stadiums or arenas (Professional or College) however, the venue must have a new name. The venue must host a diverse schedule of events and have a variety of food and beverage service options. The project should focus on one specific type of food and beverage service for one specific type of SEE venue.

For example, stadiums and arenas may have concessions, a restaurant, a private club, and premium seating (suites); however, the project should focus on just one (1) of these areas of operations. Choose one (1) area in one type of SEE venue and fully develop the concept. The food and beverage project you develop will include:

o Project Requirements (10 Points)
o Section 1: Concept Development (10 Points)
o Section 2: Menu Development (10 Points)
o Section 3: Service Staffing Guide (20 Points)
o Section 4: Event/Season Income Statement (20 Points)
o Section 5: Cost Control (15 Points)85

o Section 6: Training (10 Points)
o Section 7: Cleaning and Sanitation (10 Points)20

o Section 8: Sources (5 Points)
o Presentation (40 Points)45

TOTAL POINTS 150 POINTS

SEE Departmental Program Outcome:

The Sports, Entertainment & Event Management B.S.-degree graduate is expected to demonstrate knowledge of the four basic areas of finance, operations, marketing and food & beverage as they apply to the sports, entertainment and event management industry.

Project Requirements: (10 Points)

1. Develop a cover sheet with name and logo for your organization/venue. Include your full name(s), course number, term and professor’s name on the sheet.

2. Each group will present and submit a complete project containing all six (8) sections. Divide each section with a with a section page with the title of the section.

3. Develop a table of contents that mirrors the section numbers and letters outlined in the project.

4. Sources section must be included using MLA at the conclusion of your project. The project will not be accepted if sources are not included.

5. This assignment including the power point slide presentation is due on-line by 11:59 PM on Thursday, February 10. (Week 10).

PROJECT SECTIONS

Section 1: Concept Development (10 Points)

Develop a concept for a SEE-related food and beverage service operation. Your group will conduct research to help develop your concept. A minimum of three (3) sources (other similar venues) must be used and cited. Areas in which to focus your research include, but are not limited to:
A. Fully describe the venue type, seating capacity, location, and special features/amenities of your planned operation. Based on this research, please describe your concept in DETAIL!
B. Who are the potential customers?
C. What are your customers’ demographics/lifestyles?
D. What are their preferences for food and beverages? (i.e. types of food and beverage)
E. How will you attract customers to your food and beverage service once they have arrived at the venue? Explain this by developing at least three (3) unique marketing strategies you would implement to maximize revenue for your F & B operations.
F. Include three (3) floor plans/layouts of food service areas.
o Storage
o Production
o Storage

Section 2: Menu Development (10 Points)

 A sample menu with prices must be provided in this section.
 The minimum number of required items for each operation type is listed below.

Menu Item Concessions Restaurant Private Club Suites
Snacks 4 0 2 4
Appetizers 0 4 4 4
N/A Beverages
Alcohol Beverages 6
3 6
3 6
6 6
6
Hot Food 6 6 6 6
Cold Food 4 4 4 4

A. List each menu item for the type of operation you have selected (based on research, be creative).
B. List projected prices for each specific menu item.
C. List estimated expense to prepare each item
D. Explain your rationale for choosing the price for each item listed on your menu. Why is each item pricing the way it is?

Examples for your use: Unit cost to prepare / Price per item
o Concessions – Snacks – Cracker Jacks $0.50 $2.50
o Restaurant – Appetizers – Shrimp Cocktail $3.00 $12.00
o Private Club – Soda – 16 oz. (Pepsi of Coke) $ 0.50 $2.50
o Private Club – Beverages – 12 oz. Imported Beer $1.00 $10.00
o Suites – Hot Food – Classic Cheese Pizza $4.00 $5.00

Section 3: Service Staffing Guide (20 Points)

Part A
1. Determine the number, titles and salaries for each full-time management staff position for your F & B operation.
2. Develop an organizational chart showing the structure for full-time management staff.

Part B
1. Develop a service staffing guide (positions and hourly rate) for the specific food and beverage operation you developed based on maximum attendance* for your location during an event.
2. Determine the number of hours needed for each part-time service staff position.
3. Develop an hourly pay for each part-time service staff position.
4. Develop a staff budget for this one (1) event.

Part C
A. From the information developed in your service staffing guide, develop and calculate a payroll expense budget for the part-time hourly service staff necessary to effectively run the food and beverage operation for a season.
 Each hourly rate should include 15% benefits (workman’s comp, other costs) expenses added to the hourly rate.
 A season is defined below:
o stadium – 15 events – 40,000 maximum attendance*
o arena – 45 events – 16,000 maximum attendance*

Section 4: Event and Season Income Statement (20 Points)

Part A
Based on the information in Sections 1, 2 and 3. Develop an estimated per event budget.
1. Total full-time staff expense for your operation, for event
a. Total per season full time labor divided by the number of events
2. Total annual part-time/event staff expenses for your operation, for event
3. Total annual expense to prepare all items sold in your operation for event
4. Total annual revenue for your event
5. Develop per caps for each menu item per event
6. Total annual profit/loss for your operation for the event

Part B
Based on the information in Sections 1, 2 and 3. Develop an estimated per season budget showing all your calculations.

1. Total full-time staff expense for your operation, for season
2. Total annual part-time/event staff expenses for your operation, for season
3. Total annual expense to prepare all items sold in your operation for season
4. Total annual revenue for your season
5. Develop per caps for each menu item for the season
6. Total annual profit/loss for your operation for the season.

Section 5: Cost Controls (15 Points)

Consider each step of the operating cycle of cost controls and explain the challenges for a manager of your type of food and beverage operation.
A. Create one (1) policy and/or one (1) procedure to assist the staff in managing each of the following major steps in the cost control cycle – Order, Receive/Store/Issue, Produce, Sell, and Record.

B. Design forms to create a paper trail for each of the policies and procedures cited above.

C. Fully explain how the forms will be used and how the information will assist management of the food and beverage operation. Remember to tailor your policies and forms to the specific type of operation you have chosen. *Photocopies or Internet downloads of forms are not acceptable.

Section 6: Sources: Training (10 Points)

A. Develop an outline for training program for the employees you will use in your specific concept

Section 7: Sources: Cleaning and Sanitation (10 Points)

A. Develop an outline for a cleaning and sanitation program for your specific food service operation.

Section 8: Sources: (including Spelling, Grammar, Punctuation (5 Points)

A. complete Works Cited page in MLA format must be submitted in this section.
B. Cite all research sources.
C. Accuracy of spelling, grammar, and punctuation will be determined in this section.

Presentation: 10-minute presentation of your Project (40 Points)

o Minimum of 2 power points slides per section
 Creative
 Easy to read
o Equal time distribution of presentation between group members
o Professionally comfortable attire required
o Slides submitted with written project

Conflict Resolution Paper

Purpose

The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting.

Course Outcomes

Completion of this assignment enables the student to meet the following course outcomes.

CO1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO2)

CO3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO7)

CO6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with organizational mission. (PO7)

CO7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice improvements that will improve the quality of healthcare delivery. (PO2 and PO3)

Due Dates

Submit your paper by Sunday, 11:59 p.m. MT, end of Week 3.

Points

This assignment is worth 200 points.

Directions

  1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333. Watch tutorial below.
  2. Write a 5-7 page paper (not including the title or References pages). Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain. Cite the course textbook and two scholarly sources.
    • Cite the course textbook and two scholarly sources. Scholarly references must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.
    • Review the information provided in our library of
    • Review the information provided in our library of
  3. You are required to complete this assignment using the productivity tools required by Chamberlain University, which is Microsoft Office Word 2013 (or later version), or Windows and Office 2011 (or later version) for MAC. You must save the file in the “.docx” format. Do NOT save as Word Pad. A later version of the productivity tool includes Office 365, which is available to Chamberlain students for FREE by downloading from the student portal. Click on the envelope at the top of the page. 
  4. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. This should be from your practice setting or prelicensure experiences.
  5. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
  6. REVIEW AND DISCUSS the four stages of conflict as found in Finkelman. IDENTIFY AND EXPLAIN how the stages of conflict relate to the example in your workplace.Do not use direct quotes.
  7. Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to deal with the conflict. Besides the textbook, the paper needs to summarize conflict resolutions from two scholarly articles. 
  8. Describe the rationale for selecting the best strategy.
  9. Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.

Healthcare Policy

Purpose

In this assignment, you will assess the impact of health legislation on nursing practice and communicate your analysis to your peers. GovTrack.us provides a list of federal health bills that are currently in process in Congressional Committees.
Course Outcomes

This assignment enables the student to meet the following course outcomes:

CO4: Integrates clinical nursing judgment using effective communication strategies with patients, colleagues, and other healthcare providers. (PO#4)

CO7: Integrates the professional role of leader, teacher, communicator, and manager of care to plan cost-effective, quality healthcare to consumers in structured and unstructured settings. (PO#7)
Points

The assignment is worth 175 points.
Due Date

Submit your completed assignment by Sunday of Week 3 by 11:59 p.m. MT.
Directions

Please review the infographic as way to guide you in getting started with your assignment: Developing an Assignment with Integrity (Links to an external site.)

A short tutorial with tips for completing this assignment may be viewed here: Healthcare Policy (Links to an external site.)

This assignment will be in the format of a PowerPoint presentation (Bullet points may be used).
You are educating your peers through this presentation regarding a federal bill you believe may be of interest to nurses.
Go to https://www.govtrack.us/congress/bills/subjects/health/6130 (Links to an external site.)
Choose a health-related federal bill of interest. Read through the bill and develop a summary in your own words. Include the bill number and name.
Here is a link to our U.S. legislative process (bill to law) for review, if needed.

https://www.congress.gov/legislative-process (Links to an external site.)

Tutorial: For those not familiar with the development of a PowerPoint slideshow, the following link to the Microsoft website may be helpful –

https://support.office.com/office-training-center?redirectSourcePath=%252fen-us%252farticle%252fb8f02f81-ec85-4493-a39b-4c48e6bc4bfb (Links to an external site.)

Include the following information in your presentation

Title slide (Your name, NR451, session, Healthcare Policy assignment)
Bill name and number (indicate either H.B. or S.B.)
Bill summary (in your own words)
Address how this bill might impact professional nursing practice standards if passed? If not passed?
How might the bill impact your own nursing practice?
How might you communicate your concerns about or support for this bill based on nursing practice, standards, or patient outcomes?
How might this bill impact your community?
References slide to include the Bill source in APA format.
No more than 12 slides

Template

There is no required form or template for this assignment. Please use PowerPoint best practices throughout your presentation.
Best Practices

The following are best practices in preparing this presentation.

Review directions and rubric thoroughly prior to beginning assignment.
Watch the short video tutorials on tips for completing the assignment and on developing a PowerPoint. Incorporate graphics, clip art, or photographs to increase interest.
Make slides easy to read with short bullet points and large font.

Source Citations

Cite all sources on the appropriate slides with (author, year) as well as on the Reference slide.

Spell check for spelling and grammar errors prior to final submission.
Use the rubric as a final check prior to submission to ensure all content is clearly addressed.

Reminder

Before preparing your assignment, please review this “Crediting Sources Made Simple (Links to an external site.)” resource. This tool is intended to help you understand scholarly writing, APA, referencing, and crediting. Please reach out to your instructor with any questions as you prepare your assignment.

Please see the grading criteria and rubrics on this page.

art music

Complete a 5 page paper and presentation on a composition by a Complete a 5 page paper and presentation on a composition by a pioneer of electronic composition. You should restrict your choice of subject to someone who was active before the 1980’s. They could be someone from the post WWII era who worked in what we might call the “art music” genre rather than the “popular music” genre, or they could be a commercial/pop music composer or group who was active in developing concepts which influenced popular electronic composition of later generations. The piece does not have to be an electronic composition as long as the composer was influential in the development of electronic music and you can make that connection in your paper. Give background of the composer and their influence on the medium and discuss and analyze the composition. Discuss the historical significance of the composition if any and analyze it as to form, structure, purpose, thematic or equivalent elements, development of ideas, etc. Be sure to include a reference list or bibliography and use appropriate citations of your sources to substantiate your assertions and information. Must answer this in your first response for the work, Give me the name of 3 songs that you think would fit this assignment, I will not consider any response that does not contain that information and do pay extra for excellent work and communication.. You should restrict your choice of subject to someone who was active before the 1980’s. They could be someone from the post WWII era who worked in what we might call the “art music” genre rather than the “popular music” genre, or they could be a commercial/pop music composer or group who was active in developing concepts which influenced popular electronic composition of later generations. The piece does not have to be an electronic composition as long as the composer was influential in the development of electronic music and you can make that connection in your paper.

Give background of the composer and their influence on the medium and discuss and analyze the composition. Discuss the historical significance of the composition if any and analyze it as to form, structure, purpose, thematic or equivalent elements, development of ideas, etc. Be sure to include a reference list or bibliography and use appropriate citations of your sources to substantiate your assertions and information. Must answer this in your first response for the work, Give me the name of 3 songs that you think would fit this assignment, I will not consider any response that does not contain that information and do pay extra for excellent work and communication.

Psychoanalytic

Respond to all of the following questions related to Psychoanalytic, Adlerian, and Existential Therapy. (in APA Style) an outside resource (see grading rubric below). Select one of the defense mechanisms from the reading and provide a description and a specific example the defense mechanism being used. You can apply this to yourself or someone that you know. Compare and contrast your own family experience with Adler’s view on birth order. Is your experience consistent regarding his take on sibling relationship and birth position? Provide support for your response as to why or why not. According to the text, “Existential Therapy places central prominence on the person-to-person relationship. It assumes that client growth occurs through this genuine encounter. It is not the techniques a therapist uses that makes a therapeutic difference; rather it is the quality of that client-therapist relationship that heals” (p. 157). Question: What is your reaction related to this notion? Make sure to support your opinion with information from the textbook reading or other referenced sources. If you viewed the video, Good Will Hunting what role did you think the relationship between Will and his therapist play with respect to Will’s progress in treatment? **Grading Rubric for Discussion Posts- 8 Points** Did the student answer the question fully? (4 points) Did the response incorporate and make reference to the assigned reading? (1 point) Did the response include at least one outside resource with reference listed? (2 points) Did the student respond to at least 2 other student posts (1 point)

Hypothesis of the article, methods and materials to test the hypothesis, results taken, interpretation of graphs and tables, strength and weak points, reliability of the results

Students should discuss at least (but not limited to) the hypothesis of the article, methods and materials to test the hypothesis, results taken, interpretation of graphs and tables, strength and weak points, reliability of the results, and any suggestions for similar papers or other ways to test the hypothesis. This assignment can be in any format, should include the original article.
Article to be used: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5007978/ should be a minimum of 6-7 pages and should answer these questions. 1) what is the observation 2)what is the main and detailed questions? 3)what is the main hypothesis 4)how to test the hypothesis? 5)what are the results of experiment and analysis of data(graphs) 6) are the results reliable and if they can reject the null hypothesis? 7)what are your suggestions for different experiments tot test the hypothesis?

The Allure of Premeditated Murder

Scholarly Book Review Scholarly Book Review – The final component of this course is for you to read the book, The Allure of Premeditated Murder, and write a scholarly book review. For this assignment, you must cite at least five peer-reviewed articles, not books, in your review. Your scholarly book review must be between 2,250 to 2,700 words. For this assignment, you need to do more than merely provide merely provide a synopsis of the book. Rather, provide a scholarly analysis of the book and explain what, if anything, it contributes to our understanding of serial murder. https://books.google.com/books?id=SgVnDwAAQBAJ&pg=PA166&lpg=PA166&dq=the-allure-of-premeditated-murder+pdf&source=bl&ots=FmyGhuZX6A&sig=ACfU3U2BVoofp7dkowR8EQX8MF8IfPRu-Q&hl=en&sa=X&ved=2ahUKEwiTl7iV-fbnAhUJTawKHcgbA2YQ6AEwBHoECAoQAQ#v=onepage&q=the-allure-of-premeditated-murder%20pdf&f=false

Penetration Test Proposal

Penetration Test Proposal
Deliverable 4: Final Penetration Test Proposal

Name:
Course Number and Section:
Instructor:
Date:

Rules of Engagement
Overview
Include a brief description of the penetration test project.

Scope
Discuss the scope of the penetration test (pen test).

Checklist
Provide a list of the testing requirements.

Ethical Considerations
Describe how you will apply appropriate ethical principles throughout the penetration testing process.

Reconnaissance Plan
Overview
Provide a summary of the Reconnaissance phase.

Reconnaissance Methods
Identify specific methods and demonstrate a structured and ordered methodology while gathering key information that could be used to penetrate the network and systems of Haverbrook Investment Group. Discuss in detail both passive and active methods of reconnaissance.

Scanning Plan

Overview
Provide a summary of the Scanning phase.

Tactics, Techniques, and Procedures
Outline and discuss specific use cases to discover and enumerate information that could be used for potential exploitation. Some examples of information that you are gathering from Haverbrook Investment Group’s systems are usernames, machine names, shares, and services from a system. Identify any software, applications, or scripts that will be needed and provide a description of how this software will be used to gather information about Haverbrook’s systems.

Gaining Access Plan

Overview
Provide a summary of the Gaining Access phase.

Vulnerable Resources
Identify the resources where vulnerabilities can be located and include a brief description of those resources. Be sure to include a reference to the vulnerability, i.e., NVD.

Techniques and Software
Provide the techniques and any software, applications, or scripts that will be used in gaining access to the network(s) or system(s) along with a description of each technique. Refer to Chapter 6 in the textbook for additional information.

Maintaining Access Plan
Overview
Provide a summary of the Maintaining Access phase.

Techniques and Software
Identify the techniques used to maintain network and/or system access. Provide a brief summary of each technique. Include any software, applications, or scripts that may be needed to maintain access in the network or system(s). Refer to Chapter 6 in the textbook for additional information.

Covering Your Tracks Plan
Overview
Provide a summary of the Cover Your Tracks phase.

Techniques and Software
Identify the methods, software, applications, scripts and any other means of covering your tracks. Provide a brief description of how each of these will be used to hide from the system administrator. Refer to Chapter 6 in the textbook for additional information.

References

The Letter

The Letter (Unit 3)

This assignment requires that you to pick a current animal welfare/rights or conservation related issue concerning animals and take action by writing a letter expressing your position on this issue. Consider picking an issue concerning animals used in research experimentation, animals in entertainment, companion animals or farmed animals, or wildlife. Finding a specific and current issue will require some time and thought. Don’t rush it. Look on websites, and check social media such as FB.

What makes this assignment different is that, besides turning in the letter to me, you need to actually send it (either electronically via email or with an envelop and stamp) to the person you addressed it to. Just coming up with a good current issue and researching it enough to figure out where you stand on the topic and who you should write your letter to will require a lot of research. It’s not easy.

Once you find a specific and current issue that interests you, read up on it on a variety of websites, not just one. Find news articles on it. Then decide what kind of letter you want to write. Two popular ideas are: 1) a letter to a government official asking them to support a pending bill or take some current political action; 2) a letter to the executive director or CEO of a corporation or the owner of a store or business. Your letter should be well researched and include in-text references to your sources to substantiate your claims. No Works Cited page is needed as this is a letter.

Once you find an issue you like, you need to think about who your letter will go to. Who are you writing to? This is tricky and interesting because you need to address the letter to a real person and once you figure that out, your letter starts taking shape in terms of how you will need to frame it because of who will be reading it and the impact you wish to achieve. I’m looking for letters that are well researched and well written, but also letters that WILL MAKE THE MOST IMPACT in terms of who they are addressed to, what the issue is, what has recently happened to make the letter timely, etc. You should write this letter in correct business-letter format as well.

As I mentioned above, you must actually send your letter (for real!) to the person addressed and prove that you did so. You can send it via email but before you hit SEND, you must document your work to me via a screen shot and a Word document. (The Word Document is to ensure that I can read the letter.) Post both the screen shot and the Word document under ASSIGNMENTS. You may also BCC me in your letter. If you are writing a letter to be mailed by the US Post Office, you will need to take a photograph of the letter and the stamped addressed envelope in order to receive credit.

Signing a petition and adding a few of your own words to a form letter doesn’t cut it. It has to be a letter written by you that helps further the goals of a campaign or brings out your informed opinion on a current important animal-related issue. It should be around 300 words. Keep it straightforward and concise (get to the point); make it personal and heartfelt (why do you care?) and be clear on what you want the government official or readership or corporate boss to do (concrete, specific action steps.)

The letter you write will be submitted three times:
Once to the person to which it is addressed, and
Twice to me via screen capture and Word document or BCC and Word document

NOTE: The video that accompanies this assignment is a bit dated. You do not need to join a group as described in the video. You should skip that part, but you can, however, consider researching current animal-related events in one of the five categories I listed that interests you and see what you find. For the record, those categories or groups are: 1) Farmed Animals, 2) Animals used in Experimentation, 3) Animals Used in Entertainment, 4)Wildlife, and 5) Companion Animals.
If you have an idea and aren’t sure about it, or have two ideas and can’t decide, email me and we can discuss it. I am always happy to offer suggestions and guidance.
DON’T FORGET: I need proof that you sent the letter to the person you said you did. So you will need to take a screen shot if you are sending a letter out from a website’s formatted page, or I will need to be bcc’d in the letter if you send it email, or if you go the old fashioned route of snail mail, (which by the way, gets more attention than any other kind of letter) then I’ll need a smart-phone photo of the letter and the addressed and stamped envelope, all legible please. Save your letter in a simple word document and post that, along with the screen shot or photo, under the appropriate assignment.

Heraclitus

Have to write a philosophy response paper on Heraclitus. Give a small bio Over him then state one of his philosophies he made and whether you agree with it or not. Then explain why you do or don’t. Has to be 1 1/2- 2 pages, single spaced, Font Times New Roman, Font Size 12. If you use any websites or books to help please site where it came from.